feedback and complaints

We will acknowledge your feedback or complaint within 2 business days and aim to resolve it within 10 business days wherever possible. We will keep you informed if the matter is complex or needs more time. 

Your rights & supports

• You can lodge feedback anonymously, or ask a family member, friend, carer or advocate to act on your behalf.
   
• Free help is available:
  • Advocacy – OPAN: 1800 700 600 (aged care) or disability advocates list via NDIS Commission
  • Interpreting Service – 131 450 (TIS National).
     
• All information is kept confidential and handled under the Privacy Act 1988.
   

Escalation options
If you are not satisfied with our response, you may contact:

• NDIS Quality & Safeguards Commission – 1800 035 544 or ndiscommission.gov.au (for NDIS‑related issues).  
• Aged Care Quality & Safety Commission – 1800 951 822 or agedcarequality.gov.au (for Home Care Package / CHSP services).
   

Every piece of feedback—positive or negative—is reviewed by our leadership team and used to improve the safety, quality and cultural responsiveness of Community Health Practice services. Thank you for helping us do better.